Privacy Policy
Last updated: August 2026
Overview
AirportRideMatch ("we", "us", "the app") helps travelers heading to or from the same airport find each other and share the cost of a taxi or rideshare. This policy explains what information we collect when you use AirportRideMatch, how we use it, and the choices you have — including how we use email.
This policy covers the AirportRideMatch mobile app and this website. It doesn't cover third-party services we rely on, such as mapping providers, or a taxi or rideshare service you choose to book on your own once you've agreed to share a ride.
Information we collect
When you create an account, we collect your name, email address, phone number, country, preferred language, and a password. Your password is stored using industry-standard hashing — we never store or see it in plain text.
When you use the app to find or share a ride, we collect:
- Flight or trip details you enter, such as airport, flight number, and arrival or departure time
- The pickup or destination location you choose
- Your device's location, if you allow location access, to find nearby travelers and confirm arrival at the airport
- Messages, photos, and shared locations you send in chat with a matched rider
- Ratings and reports you submit about other users, and reports submitted about you
We don't collect payment information. AirportRideMatch doesn't process payments — splitting a fare is arranged directly between riders.
How we use your information
We use your information to:
- Match you with other travelers on a compatible flight, route, and timeframe
- Let you communicate with a confirmed match through in-app chat
- Show your rating and trip history so riders can trust who they're matched with
- Look into reports and enforce blocks between users
- Send you account and activity emails, described below
- Keep the app secure and prevent abuse
Email communications
We send email only to people who created an account with their own email address. We do not buy, rent, or import email lists, and we do not send marketing email.
The emails we send are tied to your account or your own activity in the app:
- Account emails — verifying your email address, resetting your password, and confirming changes to your account
- Activity emails — a new match, a ride request you've received or that's been accepted, and updates on a shared trip you're part of
These are transactional messages that support the core function of the app, not promotional content. If we ever introduce optional email such as tips or product updates, it will require a separate opt-in and will never be mixed into account or activity emails.
How information is shared
We share information only in the following situations:
- With a matched rider — your name, rating, and general area become visible once you appear in someone's match results. Your phone number, email address, and exact pickup or destination stay hidden until you and the other person both agree to share a ride.
- With service providers who help us run the app — cloud hosting and storage, our email delivery provider (Amazon Simple Email Service), and mapping and flight-data providers we query on your behalf. These providers only receive what they need to do that job, and don't use it for their own purposes.
- If required by law, or to protect the safety of our users.
We do not sell your personal information, and we do not share it with advertisers.
Data retention & security
We keep your information for as long as your account is active, plus a limited period afterward to handle disputes, reports, or legal requirements. You can request account deletion at any time by contacting us.
We use encryption in transit, access controls, and least-privilege permissions to limit who and what can reach your data. No system is perfectly secure, so we can't guarantee absolute protection — but we design with your privacy as a default, not an afterthought. For example, your exact contact details and location stay hidden from other users until you both agree to share a ride.
Your choices & rights
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you. To exercise any of these rights, contact support@airportridematch.com — we'll respond as quickly as we can.
You can also, at any time:
- Update your profile information from within the app
- Block or report another user
- Delete your account, which removes your profile from future matches and stops all email to you
Children's privacy
AirportRideMatch is not directed at children and is not intended for anyone under 18. We don't knowingly collect information from children. If you believe a child has created an account, contact us and we'll remove it.
Changes to this policy
We may update this policy as the app evolves. If we make a material change, we'll update the date at the top of this page and, where appropriate, let you know inside the app.
Contact us
Questions about this policy or your data can be sent to support@airportridematch.com.